It requires a lengthy here we are at a self-employed business proprietor to develop a status for excellent customer support. I’m a caring person, and putting customer support first is one thing I hold very dear being an essential requirement of methods I actually do business. And lately, I almost blew it. Inside a fit of irritation more than a client’s request help, I designed a inadequate assumption — and almost made a fool of myself along the way.
When I reflected with that experience, I created these four aspects of supplying great customer support like a self-employed business proprietor. I share them like a type of how you can consider your personal customer support interactions (especially individuals that occur via email) so that as a indication to myself too. I refer to it as the concern type of email customer support.
C = already a person!
Gaining a brand new customer is 5-10 occasions more costly than keeping a current customer. So does not it seem sensible that people should treat them accordingly? It is easy, when you’re in a hurry, to forget everything it required to encourage them to be considered a customer to begin with. Rather than underestimate the wrath of the customer scorned — a disgruntled customer is a lot more likely to speak to others about this one bad experience they’d along with you, than all of the good encounters that came before it.
Clients are precious — make sure to treat them this way!
A = Attitude
Getting a poor day? Inside a hurry to get at a scheduled appointment? Should you react to a person under individuals conditions, most likely your annoyance or hurry, even if it’s not about the subject, will creep to your response. The language you select are important doubly so if you’re responding via email. It’s difficult to find the best words if you’re peeved or maybe the mind is elsewhere!
So, take care and time to reply. Find a period when you are able to have a couple of deep breaths and hang aside any distractions. If you cannot spare the time, or feel yourself not able to curb your negative energy, get another person in your team to reply.
R = Relationship
EVERY customer interaction is really a link inside your relationship with this customer. A great customer interaction, in which you solve their problem making them feel good along the way, creates a good, strong relationship. However, a careless response puts an inadequate link in to the relationship. Along with a chain is just as strong since it’s weakest link!